Delivery

Shipping your parcel / Shipping and returns

Packages are generally dispatched within 2 days after receipt of payment. They are shipped via Colissimo with a tracking number and delivered with signature or to a pick-up point if possible depending on your delivery location.

Whatever shipping method you choose, we will send you a link to track your package online.

Shipping fees include preparation and packaging fees as well as postage costs. Preparation fees are fixed, while transport fees vary according to the total weight of the package. We recommend grouping all your items in one order.

We cannot group two separately placed orders, and shipping fees will apply to each of them. Your package is dispatched at your own risk, but special care is taken to protect fragile items.

Box dimensions are appropriate and your items are properly protected.

For calculated delivery fees: The shipping fees for your order will be calculated and displayed at checkout.
For flat-rate delivery: We offer flat-rate delivery of $10 to the United States or the United Kingdom.

Delivery options

Price

Delivery 2 to 10 days
(orders under €99)

€9.99

Delivery 2 to 10 days
(orders over 99 €)

Free

Delivery 2 to 4 days

Delivery 1 to 2 days

Based on the total weight of the order

Note: We are not responsible for delays caused by carriers.

24/7

Free delivery

Secure online payment

Warranty Reimbursement

International Shipping Conditions

We process orders within 2 to 3 business days, excluding weekends and public holidays. Pre-ordered items are processed within 2 to 3 business days after they arrive in stock.

Once your order is confirmed, you will receive a confirmation email containing your order details. If you do not receive this email, please check your spam/junk folder or contact us for confirmation.

If you need assistance with your order, please contact us immediately. We will not be able to make changes once the order has been shipped.

Please carefully check that the address provided is correct. We cannot be held responsible for non-delivery due to an error in the address provided. If an order is returned to us due to an incorrect address, we will refund the original order (excluding shipping costs) and invite you to place a new order.

Options d'expédition

Estimated delivery time

Prix

FedEx

20-30 Day Shipping

Based on total order weight

DHL Express

30-45 Day Shipping

Based on total order weight

Alibaba Express

45-Day Shipping

Based on total order weight

Alibaba Express

45-Day Shipping

Based on total order weight

Note: We cannot be held responsible for delivery delays caused by carriers.

Refund conditions

We accept returns up to 7 days after delivery, provided that the item has not been used and is in its original condition and packaging. In this case, we will proceed with a full refund of the order amount, excluding return shipping costs.

If your order arrives damaged, please contact us as soon as possible by email at pro@zenspire.com, indicating your order number and attaching a photo of the item's condition. Each situation is reviewed on a case-by-case basis, but we will do our best to find a satisfactory solution.

Once your return is received and inspected, we will send you a confirmation email to inform you that we have received your returned item. We will also inform you whether your refund request is approved or denied.

If your refund is approved, it will be processed and the amount will be credited to your credit card or original payment method within a few days.

Ordering Process

01.

Orders are processed within 2 to 3 business days, excluding weekends and public holidays. Pre-ordered items are processed within 2 to 3 business days after they arrive in stock.

02.

Once your order has been confirmed, you will receive a confirmation email containing your order details. If you do not receive this email, please check your spam/junk folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us as soon as possible at pro@zenspire.com. We will no longer be able to modify your order once it has been shipped.

04.

Please double-check that the address you entered is correct. We cannot be held responsible for non-delivery due to an incorrect address provided during the order. If an order is returned to us due to an incorrect address, we will refund the initial order.

Is delivery free of charge?

Yes! We offer free shipping on our limited-time flash deal (main campaign page) with a minimum purchase amount (typically 2 bottles or more, unless otherwise stated).

Daily limited-time flash deals cannot be combined with other wines from other pages. Only one or more bottles of wine listed in our Premium, Last Chance, or Cellar offers can be combined to qualify for free shipping.

How long will it take to receive my order?

Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).

If your order contains one or more Archive items, please allow an additional 2 to 3 business days for processing. Archive items will be shipped separately from standard items.